How to Create a Microsoft Word 2010 Mail Merge

From Rebecca Johnson, former About.com Guide

A greeting line personalizes mass mailings with a salutation and the recipient’s name, as well as punctuation.

1. Click Greeting Line on the Mailings tab in the Write and Insert Fields section.
2. Select a salutation from the drop-down field.
3. Select a name format from the name drop-down field.
4. Select the punctuation from the punctuation drop-down field.
5. Click OK.