Persistent problems in Word can often be traced back to one of two things: a corrupt Normal.dot template or a bad Windows registry key.
Many people who experience serious problems with Word try to uninstall and reinstall the program. Unfortunately, this does not always solve the problem. Registry keys and the Normal.dot template often linger, even after the reinstallation. This can be frustrating, to say the least.
If youre confronted with a problem such as missing toolbars or menus, first try troubleshooting the Normal.dot template
If the problem persists, it is likely the result of a bad registry key. This is easy to fix. However, you must be careful when editing the registry. The registry tells Windows how to run programs. If you make a mistake, it can render the computer useless.
Before making changes to the registry, back it up
After youve backed up the registry, rename the Word data key:
1. From the Windows Start
menu, select Run
2. Type regedit
in the box and click OK
3. On the left side of the window, click the folders in the following order (the location will vary depending on your version of Word):HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data
4. Right-click the Data folder and select Edit
5. Rename the folder
6. Close the registry
When you restart Word, the problem should be resolved. A new data folder will be created automatically.